Romans 3:23-24 for all have sinned and fall short of the glory of God, and are justified by his grace as a gift, through the redemption that is in Christ Jesus
Some ask how a loving God could allow anyone to go to hell. Perhaps this is the wrong question though. A better question is how a just God could allow any of us to go to heaven. Even at our best, we still fail to live up to God’s standard for “good”. Our very best attempts at righteousness are just filthy rags (Isaiah 64:6). This is true of every one of us. The question then is not how God can send some of us to hell but how He can allow even one of us to enter into fellowship with Him.
Two words come to mind: love and grace. God is all-knowing. It was not a surprise to Him that man would fall short of the plan. But even in spite of this, God created a way. Through His Son we can know Him. By His grace we have been delivered. Only someone who is full of love could even conceive of forgiving His enemies and allowing them a place that only friends deserve.
God does not send people to hell, we’re all headed there on our own from birth. Our loving God provides a way out, a way to Him. We can never earn this. It’s by grace alone.